Frequently Asked Questions
Everything you need to know about our premium blends and services.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate oils and aromas, store your tea in a cool, dark place away from strong odors, moisture, and direct sunlight. We recommend using our airtight tin canisters for optimal shelf life.
Do you offer international shipping?
Yes, we ship our premium teas globally. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
Are your tea bags biodegradable?
Absolutely. Our pyramid tea bags are made from a plant-based, compostable material (PLA) derived from corn starch, ensuring no microplastics enter your cup or the environment.
What is your return policy for food products?
Due to food safety regulations, we cannot accept returns on opened tea products. However, if your order arrived damaged or if you received the incorrect item, please contact our support team within 14 days for a replacement or refund.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Are your teas organic and ethically sourced?
We prioritize sourcing from gardens that practice sustainable farming. Many of our blends are USDA Organic certified, and we maintain direct relationships with growers to ensure fair labor practices and exceptional quality.